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Motorola · Motorola

Install an eSIM on Motorola

Download a new SIM from Network & internet settings to add an eSIM on an eligible Motorola device.

General menu path Settings → Network & internet → SIMs & mobile network → Download new SIM

This is not a compatibility guarantee

This result finds an installation guide based on your device name; it does not confirm that your device supports eSIM. eSIM support can differ by region, carrier, and hardware variant even for the same model. Before buying, check for “Add eSIM” or an equivalent option in Settings and confirm that the device is carrier-unlocked.

Before you begin

Three quick checks

  • Have Wi-Fi and your package QR code ready.

  • Confirm that an Add SIM or Download new SIM option appears and that the device is carrier-unlocked.

  • The menu path can vary by Android version, model, country, and carrier.

Setup

Step-by-step activation

  1. Open SIM settings

    Go to Settings → Network & internet → SIMs or SIMs & mobile network.

  2. Add a new SIM

    Tap Add SIM, then Download new SIM or Download a SIM instead, depending on your model.

  3. Scan the QR code

    Scan the provider QR code and confirm downloading the profile.

  4. Enable the profile

    Name the new eSIM, enable the line, and select it for mobile data.

  5. Finish travel settings

    Enable Data roaming for the eSIM only if the package instructions require it; keep roaming off on the primary SIM.

After setup

Check your connection

  • Check that the new profile is on and selected as the default for mobile data on the SIMs screen.

  • Review automatic SIM switching to prevent unintended use of the primary line.

  • If there is no connection, toggle Airplane Mode and restart the device.

Troubleshooting

If a step does not work

Download new SIM is missing

Check the exact model number, Android update, sales region, and carrier lock.

Download does not finish

Try another Wi-Fi network and confirm that the QR code was not used before.

No internet

Check the mobile-data SIM, data roaming, and any APN instructions supplied by the provider.

Source transparency

Official manufacturer sources

This guide draws only on the official manufacturer materials below; links open in a new tab.

Motorola Support Add an eSIM eSIM setup steps in official Motorola Android help · reviewed on 2026-08-26 Motorola Support Motorola edge 2024 - Add eSIM Official Motorola edge 2024 eSIM and QR-code setup steps · reviewed on 2026-08-26
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